Customer Service Notifications and Assignments with RDrive for Purchasers

RDrive purchaser use case shows how customer service receives email notifications of purchaser defects and forms (defect rectification requests). From the email, customer service can click on the link and open of the browser for further action (assignment) by customer service. By assigning a defect it will be automatically assigned to the main contractor based on customizable rules. The main contractor can reassign the defect to a subcontractor or change the status to "fixed", "not an issue", or "not my issue". This video will show how customer service can easily navigate to a list of all filtered defects (by unit, by customer, by status, etc) and then show how defects can be quickly assigned.